Job: Data Center Incident Mgr. – Detroit

Title Data Center Incident Mgr. – Detroit
Categories Michigan
Salary Up to $100K annually
Location Detroit, MI
Job Information

Opportunity

Our Client is currently seeking an Incident Manager to join their team onsite with a Fortune 500 company in Detroit, MI. The selected candidate will be responsible for release and deployment, incident, event, and problem management as needed.

Responsibilities

  • Assist with planning the release and deployment, including timing, resources, audience, system impact, back-out strategy, escalation path, risk identification and remediation
  • Create/refine playbooks to standardize recurring releases
  • Identify incidents and utilize KB articles, incident logs, etc. to quickly determine next steps
  • Moderate communication bridge to focus on containment – minimizing mean time to restore (MTTR)
  • Use Event Management tools to improve detection and response times to incidents
  • Reduce downtime by proactively detecting performance anomalies before they escalate
  • Recognize need for additional alarms or modified alarm thresholds based on past incidents
  • Detect that a problem exists – i.e. repeat incidents of same type
  • Log/document the problem and resolution and ensure KB articles are updated

Qualifications

  • Bachelor’s Degree in an Information Technology or related field
  • ITIL V3 Certification
  • Prior experience in Incident Management; familiarity with ServiceNow
  • Good understanding of the concept of Continuous Improvement
  • Positive team player who can collaborate with the group to improve processes
  • Availability as needed to work nights and/or weekends to operate or run incident

Benefits

  • Pay ranges from $90K to $100K annually ($45 to $50 per hour), commensurate with experience
  • Direct hire opportunity to work onsite with a Fortune 500 company
  • Full suite of benefits offered

Apply

If your skills match the requirements for this exciting opportunity, please send us your resume today.

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